Effective Presentations
Overview
Are you delivering your message in the best possible way? This workshop will teach you the skills you need for impromptu, informative and persuasive presentations. Numerous activities, some of which are recorded on video, will assist you in mastering the various techniques of effective presentation.
Participant Profile
Anyone who needs to conduct presentations. Employees who have to present to colleagues, suppliers or clients, and wish to improve their professional presentation skills.
Opjectives
> Develop the skills you need to conduct effective presentations
> Practice different presentation styles
> Strengthen public speaking skills
> Appeal to any type of audience
Highlights
> How to prepare a presentation:
Planning and delivering. Creating a relevant introduction. Managing your time. Setting objectives. Preparing a script. Assessing an audience and delivering according to audience needs. Linking ideas. Closing a presentation.
> How to conduct an impromptu presentation:
Following a simple framework, you can create a script for any occasion.
> How to present information:
Using visual aids. Keeping it clear and simple. Generating and maintaining interest.
> How to persuade:
Captivating an audience. Winning them over. Overcoming objections.
> Public speaking skills:
How to get the best results. How to choose the right phrases. How to create a positive image. How to establish rapport.
> Using your body language, voice and delivery:
How to persuade. How to overcome stage fright and avoid pitfalls.
> Handling questions and objections:
How to deal with a difficult audience. How to handle awkward questions and objections.
Benefits
By the end of the workshop, you will be able to:
> Conduct professional impromptu, informative and persuasive presentations
> Involve an audience and deal with objections convincingly
> Prepare and deliver effective presentations
> Use presentation tools appropriately
> "Sell" your ideas and objectives
Method and Design
> 16 hours over a two-day period
> Enrollment is limited to eight persons
> Highly interactive style: Case studies, key exercises and role-plays ensure your involvement
Fees
Please e-mail: englishatwork@callan.co.th for a quotation.
Effective Negotiations
Overview
Are you getting the results you want in your international business negotiations? This workshop will give you an understanding of (cross-cultural) negotiation styles, tactics and techniques. You will be applying your skills in different negotiations with other participants. You will learn how to successfully navigate the most difficult negotiations.
Participant Profile
Managers and professionals who want to understand the process of negotiations and who wish to improve their business success by negotiating more effectively.
Objectives
> Understand the core elements and dynamics of the negotiation process
> Recognize negotiation styles and learn how to "read" the other party
> Establish rapport and mutually acceptable deals
> Master the skills for business negotiations
> Conduct "hard" and "soft" negotiations
> Learn how to stage a negotiation
> Use different negotiation tools
Highlights
> The basics of a negotiation:
What it is all about. How to build rapport.
> How to stage key processes:
Identifying the needs of the other party. Planning, debating, proposing and bargaining.
> Adapting to different negotiation styles:
How to identify and handle different negotiators. How to improve your skills through self-diagnosis.
> The cultural impact on negotiations:
How to avoid pitfalls and fruitfully conduct negotiations across different business cultures.
> How to succeed in hardline negotiations:
Dealing with tactics and the role of ploys.
> Valuing and pricing:
How to use "power" words that make a sale. How to use price-beating techniques successfully.
> A problem-solving approach:
How to obtain positive outcomes by separating people from the problem and focusing on common interests.
Benefits
By the end of the workshop, you will be able to:
> Recognize and use effective negotiation techniques
> Establish rapport with different types of individuals
> Adapt your negotiation style to the other party
> Resolve conflicts and deadlock in negotiations
> Conduct persuasive business negotiations
> Develop multi-dimensional strategies
> Obtain the best possible price
> Negotiate successfully
Method and Design
> 24 hours over a three-day period
> Enrollment is limited to eight persons
> Highly interactive style: Case studies, key exercises and role-plays ensure your involvement
Fees
Please e-mail englishatwork@callan.co.th for a quotation.
Effective Meetings
Overview
Are your meetings really productive? This workshop will show you how you can make your meetings more meaningful. You will practice your meeting skills in numerous work-related activities. You will learn how to use the tools and techniques which will make your meetings more effective.
Participant Profile
People who regularly take part in business meetings, either as participants or chairpersons.
Objectives
> Learn to make meetings more productive in less time
> Make the right decisions and ensure group support
> Practice techniques for effective meetings
Highlights
> The rules of effective meetings:
What type of meeting is best? How to avoid and solve common problems. How to assess a meeting's progress and performance.
> Preparing for a meeting:
Why have meetings? How to set an agenda and select participants. How to choose a time. How to motivate participants. How to prepare. How to set up the venue.
> Conducting a meeting:
How you can help make effective meetings. How to handle difficult situations. How to manage and encourage Enrollment. How to conduct creative meetings. How to problem-solve.
> Improving the quality of meetings:
How to audit meetings. How to draw up action plans. How to set essential rules. How to handle difficult participants. How to manage time.
Benefits
By the end of the workshop, you will be able to:
> Implement different kinds of problem-solving techniques
> Facilitate involvement / Enhance the exchange of ideas
> Evaluate effectiveness as facilitator and participant
> Plan and hold effective meetings
> Manage time
Method and Design
> Eight hours in one day
> Enrollment is limited to eight persons
> Highly interactive style: Case studies, key exercises and role-plays ensure your involvement
Fees
Please e-mail: englishatwork@callan.co.th for a quotation.
Effective Telephoning
Overview
Are you spending time on the phone without getting the results you need? The telephone is a cold medium that you can easily master by making good use of your voice and by using a script. In this workshop you will practice the skills you need using professional equipment. This will enable you to handle all your calls successfully.
Participant Profile
Anyone who regularly uses the telephone, particularly call center personnel and customer service staff.
Objectives
> Acquire relevant skills to improve business communication on the phone
> Develop a professional approach to telephone courtesy
> Learn to effectively manage information flow
> Become more self-confident on the phone
Highlights
> Before a call:
How to plan. How to design a script.
> Starting a call:
How to answer. How to address the caller. How to leave a message. How to call back.
> The core of a call:
How to ask questions. How to 'get' the message. How to deliver bad news. How to handle complaints. How to deal with problem customers. How to understand caller needs. How to increase customer satisfaction. What to watch for and avoid.
> Ending a call:
How to summarize. How to confirm agreements. How to add value.
> After a call:
How to make notes. How to evaluate the results.
Benefits
You will be able to:
> Implement different kinds of problem-solving techniques
> Use the telephone more effectively in business communication
> Ensure clear communication and understanding
> Create and maintain a positive company image
> Deal quickly and efficiently with information
> Deliver better customer service
> Handle difficult situations
Method and Design
> Eight hours of individual training on the telephone in one day
> Highly interactive style. Case studies, key exercises and role-plays ensure your involvement
Fees
Please e-mail: englishatwork@callan.co.th for a quotation.
Effective Business Writing
Overview
Are you producing a lot of words without getting the message across? This workshop will introduce you to the principles of user-friendly writing. You will learn how to write business correspondence using professional tools and techniques. As a result, your text will become more readable and effective.
Participant Profile
Professionals who want to improve their business writing.
Objectives
> Follow a simple writing process that makes writing easier
> Write any type of text with increased confidence
> Analyze reader needs before starting to write
> Use a professional and clear writing style
> Avoid common grammatical problems
> Get better results from your text
Highlights
> The importance of grammar and punctuation:
Common mistakes and how to avoid them.
> How to write reader-friendly text:
The requirements of reader-friendly text and the importance of writing as you speak. Being specific, proactive and positive.
> Using writer-centered writing:
Key steps to success in business writing. Planning and structuring your business communication. How to proofread and edit documents.
> How to develop a persuasive style:
Rules of good writing. Tips and techniques to achieve effective communication. The ABC of effective business writing. How to analyze language, style and tone.
> Effective business correspondence:
Drafting professional correspondence and replies. How to structure your work.
Benefits
By the end of the workshop, you will be able to:
> Effectively formulate different types of business documents
> Successfully respond to business correspondence
> Write convincing letters
> Use modern language
Method and Design
> Eight hours of training.
> Highly interactive style. Case studies, key exercises and role-plays ensure your involvement
Fees
Please e-mail: englishatwork@callan.co.th for a quotation.
Specific Purposes
Specific Context
If required, we can focus on the language of: accounting, finance, production, research and development, sales and marketing or any other field of expertise in your English for Business program. We can provide customized workshops to help you succeed in specific projects. Please e-mail: englishatwork@callan.co.th for a proposal.
Specific Purposes
We offer the following workshops:
> Building the Communication Bridge
> Communicating Across Cultures
> Consultative Selling
> Creating Team Synergy
> Effective Job Interviews
> Facilitation Skills
> Influencing with Assertive Communication
> People Skills
> Supervising With Confidence
Specific Interests
We work with partners in the fields of conflict resolution, organizational change, performance review, personal effectiveness, process improvement, stress management and time management.
